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Return & Exchange Policy

General rules

An item purchased on Priape.com, by phone, mail or fax can be returned for an exchange or refund within 14 days following reception. Before proceeding, contact our customer service to find out the methods of return and exchange. It is not possible to return a product purchased online in one of our stores. 

No refund on DVDs/Blu-Ray/CDs. In the event of a defect, the product will be replaced by an identical product. The DVD/Blu-Ray/CD can be exchanged for another item if its original plastic wrapping has not been removed. 

No exchange or refund on books, photo albums and magazines unless they are defective. 

Clothing (excluding underwear) can be exchanged for another size if it still has its original labels, hasn’t been worn and/or washed and/or altered. 

No exchange or refund on underwear, dildos/toys, latex clothing and accessories, leather clothing and accessories. In the event of a defect, the product will be replaced by an identical product. 

No exchange or refund on lubricants and/or natural products and/or bodycare for any reason other than a defect (e.g., allergic reaction). 

Delivery

If the product is damaged during delivery, re-package the product in its shipping container and return it to the sender with an explanatory note and the invoice. If the container is damaged, refuse the package. It will consequently be returned to Priape.com. There is no refund on delivery fees. 

Warranties

The manufacturer of the product may offer a warranty of varying lengths. It is possible to find out about this warranty in the documentation provided with the product and/or on the packaging. Praipe.com is not liable for the cost of returning a product to its manufacturer. 

Order error

In the event of an order error on your behalf, you can return the item(s) ordered. You are liable for the return costs. A credit note will be issued upon reception of the products by Priape.com. The products should be in their original packaging, unopened and/or unused. You are also liable for any risks related to the return of the merchandise. 

In the event of an order error on our behalf, Priape.com will take the necessary measures to remedy the situation and will be liable for the costs related to the return and/or shipment. 

Defective item

If an item is defective, Priape.com is liable for the return and shipping costs on the condition that the item is return according to the methods provided by our customer service, accompanied by an explanatory note and the invoice. Priape.com will consequently send you back a functional identical product.

Exchange

For a product to be exchanged, you should send us the product by mail following the methods provided by our customer service, accompanied by an explanatory note and the invoice. Upon reception of the package, Priape.com will send out a replacement product. In the event that the product to be exchanged is no longer available on the market and/or offered by Priape.com, we will provide a product of equivalent or greater value. 

Refund

Priape.com will issue a refund or credit note on the condition that the products returned are in the same state as when they were delivered and that they be accompanied by an explanatory note and the invoice. The amounts debited, excluding delivery fees, will be credited after reception of the return by Priape.com and within a reasonable time frame. 

Return address

Our return address is:

PRIAPE.COM / RETURN
1311 Ste-Catherine Street East
Montreal, Quebec H2L 2H4

 To contact our customer service: 

Phone: 1-800-461-6969
Email: service@priape.com